Privacy Policy

Last Updated: October 15, 2023

At MountainHeights.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

When you make a booking, create an account, or contact us, we may collect personally identifiable information such as:

• Full name
• Email address
• Phone number
• Billing address
• Payment information
• Passport details (when required for international travel)
• Emergency contact information
• Travel preferences and special requirements

Non-Personal Information

We automatically collect certain information when you visit our website, including:

• IP address
• Browser type and version
• Device information
• Pages you visit and time spent on those pages
• Referring website addresses
• Search terms used to find our website

How We Use Your Information

We use the information we collect for various purposes, including:

Purpose	Description
Service Provision	To process your bookings, manage your account, and provide the travel services you request.
Communication	To send booking confirmations, itinerary updates, travel alerts, and respond to your inquiries.
Marketing	To send promotional materials about our services, special offers, and new destinations (with your consent where required).
Personalization	To tailor our website content and travel recommendations based on your preferences and browsing history.
Improvement	To analyze website usage and improve our services, website functionality, and user experience.
Security	To detect, prevent, and address technical issues, fraud, or other potentially illegal activities.
Legal Compliance	To comply with applicable laws, regulations, and legal processes.

Sharing of Your Information

We may share your personal information in the following situations:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Travel Partners: To fulfill your travel arrangements, we may share necessary information with airlines, hotels, tour operators, and other travel service providers.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Safety and Security: We may share information when we believe disclosure is necessary to protect the rights, property, or safety of MountainHeights.com, our customers, or others.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal data.
• Rectification: The right to request correction of any inaccurate or incomplete information.
• Erasure: The right to request deletion of your personal data under certain conditions.
• Restriction: The right to request restriction of processing your personal data.
• Objection: The right to object to our processing of your personal data.
• Data Portability: The right to request transfer of your data to another organization or directly to you.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Third-Party Websites

Our website may contain links to other websites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.